REFUND AND RETURN POLICY

REFUND AND RETURN POLICY

Last Updated: 9 November 2026

  1. INTRODUCTION

At Sports Arenas, we want our customers to have a satisfactory shopping experience. This Refund and Return Policy explains the conditions and process for requesting returns, replacements, exchanges, and refunds for products purchased through https://sportsarenas.in.

  1. 7-DAY RETURN WINDOW

Customers may request a return within 7 days from the date of delivery, subject to the eligibility conditions in this policy.

Return requests submitted after the 7-day period may not be accepted unless required by applicable law or specifically approved by Sports Arenas.

  1. ELIGIBILITY FOR RETURNS

To qualify for a return, the product should generally:

  • Be unused and in its original condition.
  • Be returned with original packaging, tags, labels, and accessories where applicable.
  • Include the original invoice or order details.
  • Not show signs of damage caused by misuse, improper handling, or unauthorized modification.

Products must be returned in a condition suitable for inspection.

  1. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return due to hygiene, safety, customization, or product-specific restrictions. These may include:

  • Personalized or customized products.
  • Products specifically identified as non-returnable before purchase.
  • Used hygiene-sensitive apparel or accessories where return is restricted for legitimate hygiene reasons.
  • Products damaged due to misuse or improper handling after delivery.

These exclusions do not affect any rights or remedies available to customers under applicable law, including for defective, incorrect, damaged, or misrepresented products.

  1. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as reasonably possible at care@sportsarenas.in.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos, where available.

We will review your complaint and, where appropriate, arrange a replacement, refund, repair, or other suitable remedy in accordance with applicable law.

  1. HOW TO REQUEST A RETURN

To initiate a return:

Step 1: Email care@sportsarenas.in within 7 days of receiving your order.

Step 2: Include your order number, product details, reason for return, and relevant photographs where applicable.

Step 3: Our customer support team will review your request and provide return instructions.

Step 4: Pack the product securely and return it using the instructions provided by our team.

Step 5: Once the returned product is received and inspected, we will inform you of the outcome.

Please do not send products to an address that has not been confirmed by our customer support team.

  1. REFUND PROCESS

Approved refunds will generally be initiated to the original payment method wherever possible.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

We will communicate the refund status to the customer using the available contact details.

  1. RETURN SHIPPING CHARGES

For approved returns involving defective, damaged, incorrect, or misrepresented products, Sports Arenas will arrange or bear reasonable return shipping costs as applicable under law.

For other eligible change-of-mind returns, return shipping costs may be the customer’s responsibility where this has been clearly disclosed and is permitted by applicable law.

  1. EXCHANGES AND REPLACEMENTS

Exchanges or replacements may be offered depending on product availability and the nature of the issue. If an identical replacement is unavailable, we may discuss an alternative remedy, including a refund where appropriate.

  1. ORDER CANCELLATIONS

Customers who wish to cancel an order should contact care@sportsarenas.in as soon as possible. Cancellation requests may be accepted before dispatch, subject to order status and applicable law.

Orders that have already been dispatched may need to be handled through the return process.

  1. REFUNDS FOR CANCELLED OR UNFULFILLED ORDERS

If Sports Arenas cancels an order or is unable to fulfil an order after receiving payment, the eligible amount paid will be refunded. Refund processing will be initiated within a reasonable period, subject to payment provider procedures.

  1. IMPORTANT NOTES
  • Return requests must be made within the applicable 7-day return window.
  • Products may be inspected before a return or refund is approved.
  • Original packaging and accessories should be included wherever applicable.
  • Refunds are subject to verification and applicable legal requirements.
  • Nothing in this policy is intended to exclude or restrict statutory consumer rights.
  1. CONTACT US

For return, refund, replacement, or cancellation requests, contact:

Sports Arenas
Website: https://sportsarenas.in
Email: care@sportsarenas.in

Please mention your order number in all return and refund communications.